It is time for your small business to add Cloud communications to your existing services?
If you offer any kind of communications or IT solutions to your customers, switching to Cloud-based services makes good business sense. Cloud communications give you a way to improve upon the services you offer your customers, giving you a competitive advantage.
So just how can adding Cloud communications give your small business a boost?
The Cloud offers greater flexibility for both you and your customers.
For example, with a Cloud-based PBX, telephony customers can benefit from a much lighter operating system that doesn’t rely on having an on-site PBX.
Cloud communication services are flexible, being much easier to scale up or down than their traditional counterparts.
That’s good news for your customers, who will benefit from a service that is flexible enough to meet their needs, even as they change.
Wide Range of Features
As the article “Is It Time to Add Cloud Communications to Your Existing Services?” points out, Cloud communication solutions typically offer a wide range of features.
These features, which include services such as find me and follow me, voicemail to email transcription, and auto attendants, can benefit both you and your customers.
The feature rich nature of Cloud communications make it easy for users to keep in touch no matter where they are, and improve customer service by making it easier for customers to get in touch with the right person.
Your customers will be able to pass that on to their own customer base, giving them a competitive edge.
Cloud communications offer a cost-effective option for you and your customers.
Cloud-based services are usually priced in a way that allows the user to scale up or down and pay only for what they need. If you can offer that to your customers, you will have an advantage over traditional fixed rate services.
Cloud communications also cost less in the way of necessary hardware; whereas traditional phone or IT services require phone lines, databases, servers and so on. Cloud communications make for a much lighter option which is more cost effective to run and install.
Streamline and Simplify
Offering Cloud communications is a good opportunity for your business to offer your customers an all in one solution that can be very easily paid for and managed.
Instead of needing several service providers for different things, your customers can move towards having their IT or communications needs met in a more simplified way.
Cloud communications also make it easier for your customers to streamline their operations, with light and flexible options.
By offering them a way to run their own businesses more effectively, you can establish your own business as offering genuine benefits.
Dial Down the Stress
One of the advantages of Cloud communications for your customers is that they can dial down the stress of managing IT or communications.
When your customers opt for a Cloud-based service from you, they can rely on you to manage the technical end of things, giving them a user-friendly service that is easier to use than traditional services.
Cloud-based communications mean less hardware and software for your customers.
They’ll also benefit from being able to hand over the task of keeping the service running to you, leaving them free to focus on core business tasks.
By offering Cloud-based communications as part of your service, you can offer your customers flexibility, a wealth of features, and cost effectiveness.
It all adds up to a better business for them and a competitive advantage for you.
About the Author: Tristan Anwyn is an author who writes on topics including social media, SEO, business communications, and small business topics.