If you’re curious about how to build a loyal, dedicated team of employees with low turnover rates, high job satisfaction metrics—-all this in the Pizza Business—-our guest on this segment can help. Dave Melton joined Dominos Pizza as a delivery person in 1982, then opened his first franchise unit in 1990—-and has never looked back.
John Hayes has worked in the franchise community as a consultant, franchisee and franchisor since 1979. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. Dr. Hayes has served as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management development, marketing, customer service, training, and strategic planning.
InstallNET is a nationwide network of commercial furniture installation companies. An innovative service alliance, it has over 250 independent service providers in over 100 markets in the US and Canada. InstallNET specializes in the project management of multi-location national accounts, using a single point of contact and standard service process. The web site provides online access capabilities for quote requests and status tracking, giving customers easy access and control over all their jobs nationwide.
It all started in a garage with an idea to make small business billing easier, more efficient and greener. Steve Roderick is the co-founder of GoTobilling.com—the company set out with that vision in 2006 and has recently reported a 300% growth achieved mostly with word-of mouth marketing.
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Author, Dr. Barbara Weaver Smith Joins David Wolf to discuss her new book, The Whale Hunters.